Warranty and returns
Manufacturer warranty
Every tyre sold by Eurotyrehub carries the manufacturer's warranty against defects in materials and workmanship. The standard term is 5 years from the date of purchase; where a manufacturer offers a longer term for a specific range, it is stated on the product page.
The warranty applies when the tyre is used as intended: mounted on a rim of the correct size, inflated to the pressure recommended for the load, and operated within its load and speed index.
What the warranty does not cover
- Mounting on a rim of the wrong diameter or width, or damage caused during mounting.
- Tyres that have been repaired, retreaded or regrooved before the claim.
- Cuts, punctures, impact breaks and other damage from road hazards, stones or debris.
- Running under-inflated, overloaded or above the speed index.
- Improper storage: direct sunlight, heat, ozone sources, contact with fuel or solvents.
- Normal tread wear.
How to make a claim
- Send an e-mail to info@eurotyrehub.com with the order number and a short description of the problem.
- Attach up to five photos of the tyre: the whole tyre, the DOT marking, the size marking and close-ups of the defect.
- Attach the invoice or another proof of the purchase date.
We forward the claim to the manufacturer's technical department. A decision is made within 14 days. If the defect is confirmed as a manufacturing fault, we replace the tyre free of charge within a further 14 days and pay the delivery. If the tyre is no longer produced, we offer an equivalent model or a refund.
Before mounting: check the fit
A mounted tyre is a used tyre. Before fitting, offer the tyre up to the rim and compare the marking with the manufacturer's rim table. If the size or the rim width is wrong, contact us before mounting and we will exchange the tyre.
Returns without a defect
Private customers may return goods within 14 days of receipt without giving a reason, as provided by consumer law. The tyres must be unused, unmounted and undamaged, with the labels in place. The buyer pays the return shipping at the carrier's tariff. The refund is made to the original payment account within 14 days of receiving the tyres back.
Business customers may return unused tyres by agreement with a manager; a restocking fee may apply to special orders.
Wrong or damaged delivery
If the delivered tyres do not match the order or arrive damaged, tell us within 2 working days of receipt and attach photos of the packaging and the goods. We arrange the exchange and cover the transport.
Contact for claims
EvroTech s.r.o., Mlynské nivy 77, Bratislava · IČO 55123333 · e-mail info@eurotyrehub.com · phone +421 952 031 663.